Mary Panwaskar

London based willing to travel Internationally

4477809 47597



A dynamic, result-driven Senior Relationship Manager with 10 years’ worth of account and sales management experience. Extremely focussed, professional and strong problem solver. Excellent skills in Desktop, Salesforce, VIP Support, project management, Service Delivery/Client focussed. I possess excellent communication skills, and I am able to develop and maintain strong working relationships at all levels of seniority, both with customers, partners and banks. I am highly passionate about keeping in tune with the business priorities and client demands in order to ensure a first class services, as demonstrated by the success of my career to date. I do believe that my ability to excel in a fast paced, high pressured working environments that I can add value to any business.

Core Skills

Business skills: assertiveness, influencing skills, co-operation and teamwork, negotiation, ability to work under pressure, project experience, relationship management, clear communication, presentation skills, networking skills, listening skills, problem solver, mentoring, strategic thinker, poaching business, upselling, sales.


Relationship Manager for Centurion product in multi-currencies American Express LTD – London – March 2014 to Present

  • Relationship management experience held in managing a portfolio of UHNW individuals managing multiple products. Manage multiple accounts that bring in over USD20 million billings for American Express
  • Responsible for building and developing relationships with suppliers and partnered private banks
  • On-boarding and account maintenance for new cardmember’s
  • Developed and influenced and implemented strategies to increase card billings and revenue for American Express
  • Created sales pitch documents and presented to International clients across the globe
  • Communicated technical aspects of account information and developed user functionality
  • Maintain accounts ensure no POS disruptions, ensure payments made on time, ensure appropriate account labelling
  • Project manage tasks for customers with complex queries that can takes weeks to conclude, which involve both internal and external stakeholders
  • Manage Top Card members’ for American Express who bring over a million in billings per year
  • Accounts I manage collectively bring in the highest billed business for the department as whole – 2016 17.2% increase. 2015 – 200+% increase
  • Customer feedback (24 survey’s YTD) and Revenue figures of over USD 66,000 in 2016
  • Coaching, mentoring and developing staff in multiple business units
  • Spending time in New York office, mentoring and fostering relationships with the local market team
  • Produced marketing pieces to customers and worked with other departments in conjunction with increasing visibility of my brand and the product managed

Branch Coordinator (Chair) Volunteer work – Part-time in the evenings National Childbirth Trust – Kingston upon Thames (November 2013 to May 2014)

NCT is the UK largest charity for parents offering them a voice on issues they care about. I manage the Kingston upon Thames, Surbiton and New Malden branch, which holds over 1,400 members.

  • Being the branch leader / first point of call / managing sensitive queries / handling resolutions
  • Managing over 30 committee members
  • Managed lost volunteers and then recruiting new volunteers via Facebook, social events and word of mouth
  • Creating strategic plans to increase awareness, recruitment of volunteers
  • Targeted local businesses to provide sponsorship for the charity
  • Training new volunteers and managing schedules for the team of committee members

Client Services Manager Parliament Hill Ltd – London (October 2007 to March 2014)

  • Managed a portfolio of B2B clients and managed the supplier partnerships that hosted services and products on client sites
  • Assisted with tenders, contracts and implemented changes where applicable  Created strategic plans to implement growth plans and increase customer engagement
  • Provided face-to-face reporting on all client sites inclusive of web traffic and marketing proposals
  • Negotiated and benchmarked rates for clients 
  • Managed on-boarding of clients and ‘white-labelled’ website to client specifications
  • Created marketing strategies to increase website traffic and drive revenue for the company
  • Managed updates / web changes on the client website – CIMA (Chartered Institute of Management  Accountants)
  • Bespoke events created for particular clients to drive engagement from the Membership base
  • Recruited staff, trained staff and managed staff on a daily basis

Other employment:

  • Worked with leading companies like Unilever, Price Waterhouse Coopers, Penguin Publishing and Topshop


  • BA in English London South Bank University – London (2003 to 2006)


  • General Insurance – Foundation (July 2010)  Prince 2 – Project Management – Foundation (July 2012)


  • BAAN Member 2014 / BAAN Mentoring scheme – 2015 for American Express
  • WIN // Lean In Cluster Mentor Programme for American Express – 2016
  • Families Network Ambassador for American Express

References are available upon request; however please refer to the link below initially: